Support

No. If the line is busy or doesn’t answer, we try again automatically, once, a few minutes later. The app shows why and when the next try is, and you can try now or cancel. You’re only charged once a fax goes through, so a fax that never does costs nothing, and we tell you why in plain language, such as “the line was busy” or “that number isn’t in service”.

Pages come back as pages, not money. For a money refund on an App Store purchase, ask Apple at reportaproblem.apple.com.

• Each page you send costs 10¢; private pages use 2 credits (20¢). You buy page credits in packs, 10¢ each: 10 for $0.99 in the app, 50 for $4.99, 200 for $19.99.
• A private page uses 2 page credits.
• Page credits last as long as you send a fax or buy credits at least once every 12 months. The app shows the cost before you send.
• On Keep a number, your first 100 pages a month (in or out) are included, then 10¢ a page. On Unlimited, sending and receiving are included up to fair use of 1,000 pages a month.

Bought on our website: sign in on Your account and choose Cancel plan. Your plan keeps working until the end of the month you paid for.

Bought in the iPhone app: Apple bills it, so you cancel in your Apple ID settings:

1. On your iPhone, open Settings and tap your name.
2. Tap Subscriptions, then Dimefax.
3. Tap Cancel Subscription.

Cancel at least 24 hours before your plan renews. Your plan keeps working until the end of the period you paid for. Deleting the app doesn’t cancel a subscription.

In the app, go to Settings › Delete account. Or email support@dimefax.com from your account’s email address and we will do it for you.

A plan bought on our website ends when the account is deleted. A plan bought in the app: cancel it in your Apple ID settings first; deleting your account doesn’t stop Apple from billing you. Unused page credits are lost when the account is deleted. See the Privacy Policy for what we delete and when.

You need a fax number. Get one on Your account (or in the iPhone app):

• Number for a week: $5.99 once, a number for 7 days, up to 25 incoming pages.
• Keep a number: $9.99 a month, 100 pages a month in or out, then 10¢ a page.
• Unlimited: $19.99 a month, with unlimited sending and receiving (fair use 1,000 pages a month).

Incoming faxes show up on Your account and in the app, and arrive as a PDF in your email. We never turn away a fax sent to you, even if your page credits run out.

When your plan ends, the number is released and you can’t get the same one back. For your privacy it is quarantined for at least 30 days, with calls rejected, before anyone else can get it.

Yes. Email the document to the 10-digit fax number @dimefax.com, like 5035550147@dimefax.com. Attached PDFs and photos (PNG or JPEG) go out in order as one fax; with no attachment, the text of your email is the fax. It’s 10¢ a page from your page credits.

From the email on your Dimefax account, it sends straight away. From any other address, we reply with a link: check the fax, then pay or sign in to use your page credits, and choose “Let this address send faxes” if you’ll use it again. You can remove addresses on Your account. Private isn’t available by email. More in how to send a fax from email.

Not yet. Dimefax sends to fax numbers in the US and Canada.

Every fax is encrypted on its way to us and to our fax carrier, and while we store it. Private adds two things: our fax carrier keeps no copy, and after delivery our copy is locked with your passkey so only your own devices can open it, in the app or on your account page. Not us, and not anyone who gets into our storage. It’s deleted after 30 days.

You set it up once with a passkey (Face ID or Touch ID) and get a recovery code. If you lose every device with your passkey and the recovery code, no one can open those faxes, us included; you can start over, which deletes the locked copies. The last leg to the recipient’s fax machine runs over the ordinary phone network, as with every fax, so no fax is end-to-end encrypted.

Yes. In the app, choose “Don’t keep a copy” on the last step, fax by fax. For everything else (email to fax, the website, AI apps, faxes you receive), turn on “Don’t keep my faxes” on Your account, and Dimefax only transmits your faxes:

• A fax you send is deleted as soon as it’s delivered or finally fails, and our fax carrier keeps no copy.
• A fax you receive is emailed to your account’s email address and never stored by us; our fax carrier’s copy is deleted.
• Turning it on also deletes the copies we have now.

Your list still shows each fax’s number, page count and status, but there’s nothing to open again. If a fax doesn’t go through, there’s no Try again: send the document again. Private isn’t needed, since there’s no copy to lock.